National Warranty Manager

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

We are seeking an experienced and strategic National Warranty Manager to join our Service Unitary business unit. Reporting directly to the General Manager - Service, you will be responsible for leading and overseeing all aspects of Daikin Australia's warranty program across equipment, parts, and installations.

In this key leadership position, you will drive operational excellence by managing end-to-end warranty processing, controlling warranty costs, analysing product quality trends, and championing continuous improvement to elevate customer and dealer satisfaction.

Key Responsibilities Include:

• Lead, coach, and develop the national warranty team to achieve high performance, setting clear productivity metrics and conducting training on policies and manufacturer standards.
  
• Oversee the end-to-end processing of equipment, parts, and installation claims, ensuring full compliance with manufacturer guidelines and prompt supplier reimbursements.
  
• Partner with service technicians, project managers, and installation teams to verify eligibility, perform root-cause analyses on failed equipment, and recommend corrective actions.
  
• Manage national warranty costs, track recovery opportunities, prepare monthly financial analyses, and identify failure trends impacting profitability.
  
• Act as the escalation point for warranty inquiries across the dealership network, ensuring fair, professional, and efficient resolutions.
  
• Develop and update warranty policies, conduct quality assurance audits, and collaborate with internal teams to reduce repeat failure rates.

About you

To be successful in this role, you will bring a strong mix of technical expertise, commercial acumen, and proven leadership capability.

Qualifications & Experience:

• Trade and/or tertiary qualification in Air Conditioning, Refrigeration, Engineering, or a related discipline.
  
• Extensive leadership experience managing warranty, service, or technical operations within the HVAC industry.
  
• Sound knowledge of HVAC systems, technical fault diagnosis, root cause analysis, and Australian industry compliance standards.
  
• Strong proficiency in ERP platforms (e.g., SAP), warranty management systems, and data analytics/reporting tools.
  
• Outstanding communication, stakeholder management, and problem-solving skills, with a focus on delivering customer excellence.

Why join us?

• Collaborative work environment fostering a positive team culture.
  
• Competitive Salary + Superannuation + Performance bonus
  
• Provided with on-the-job training for continuous career growth opportunities
  
• Discounted Bupa Health Fund
  
• Fitness Passport – Access to over hundreds of gyms nationally!
  
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
  
• Be part of a global number 1 company in HVAC
  
• Be part of a dynamic team that values innovation, collaboration and personal growth.
  
• Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Apply?

If you're a self-motivated individual who can manage your own workload, escalate issues when need, and contribute to a productive team environment, we want to hear from you. This is an excellent opportunity to gain valuable experience and become a vital part of our team.

Apply today to join a company that values its employees and offers a great work environment!